AM Care Service, Jhumat House 160 Barking Road, London, IG11 8BB

Care Manager

Full Time
Barnet, Ealing, Haringey
Salary: £24,000.00 – £28,000.00 /year

AM Care Services is a well-established and expanding domiciliary care agency that has been providing care to service user’s and helping them to continue living safely and independently in their own homes. We are looking to recruit a warm, friendly, and proactive Care Manager to join its existing team covering the East and North London boroughs. Our Care Manager report directly to the Registered and Service Managers and are our main link between the office and our Service User.

Their most important responsibilities includes ensuring that our Service User’s are receiving the care and support they expect and deserve, ensuring that our Care Workers are carrying out their duties to the high standard that we expect of them, and working closely with the office-based team. The work will involve conducting assessments and reviewing on a regular basis how the service is delivered. Care Managers spend approximately 70% of their working week in the field with Service Users and Care Workers with the remaining 30% being spent in the office in order to complete necessary administrative duties and report back to the Service Manager and Care Coordinator.

Principal responsibilities:

  • Carry out assessments and person-centred, outcome-based Care Plans for new Service Users;
  • Conduct Risk Assessments as part of the Individual Needs Assessment and to update these as required as part of the Service User’s risk management;
  • Carry out introductory visits every time a Care Worker visits a Service User for the first time;
  • Liaise closely with Care Coordinators regarding recruitment, permanent allocation of Care & Support Workers and the writing of Care & Support Plans;
  • Identify any training needs of Care Workers and report accordingly;
  • Conduct Care Reviews and respond to Individual Review Forms completed by Care Workers;
  • Report any changes in a Service User to the Care Coordinator;
  • Monitor, supervise and mentor all Care Workers in the field;
  • Encourage and identify opportunities for Care Workers’ continuing professional development.
  • Monitor all Service Users for customer satisfaction;
  • Ensure the accuracy and completeness of all documentation held in Service Users’ homes;
  • Ensure that all written reports and administration is up to date;
  • Liaise closely with the Branch Manager and Care Coordinator in the office and report back regularly on activity in the field;
  • To be on-call to cover calls in case of emergency.

Essential Skills and Characteristics:

  • At least one year’s experience of field care supervision role OR at least three year’s experience of health and social care;
  • A warm, friendly, and professional manner;
  • A clean UK driving licence.
  • Strong preference for a car driver.

Desirable Skills:

  • Completed QCF Level 3 in Health and Social Care or equivalent qualification and upwards.
  • Car Driver


We wish to attract the best individuals to work with us. Accordingly, the salary range for this position is extremely competitive and an excellent benefits package is offered.

  • Full-time
  • Excellent Salary Package;
  • Paid Mileage;
  • 28 days annual leave;
  • Pension scheme;
  • Full training and induction given;
  • Free NVQ in Health & Social Care and Team Leading;
  • Supportive team.

Enquiry Form

There may be many reasons why you are looking at care options. You may be looking for yourself or on behalf of a friend or relative, because a little support is needed with those tasks, which are becoming more difficult or because of restricted mobility through illness or accident. Whatever the reason, we aim to provide a quality service to all our service users.

All of our staff are trained above the minimum standards, and are ‘police (DBS) and reference checked’.

If you fund your care from your own resources or receive assistance in the form of a Direct Payment, Individual Budget (IB) or Self-Directed Support (SDS) we can help you.

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